At Mia Bella, we are committed to creating a personalized & peaceful experience and as such, we request that all clients consider the below points in our Salon Etiquette guide to keep our busy salon running as smoothly as possible. Time is precious & you are all special to us, therefore following these helpful tips will allow our Mia Bella team to provide an optimum service for each & every client.
Pricing: Our pricing is a reflection of our commitment to continual training, education and expertise. All prices include G.S.T and are subject to variation without notice. Consultations: Complimentary consultations can be scheduled. Please do not hesitate to ask.
Confirming your appointment: All clients are sent an SMS text message in the lead up to their appointment. In receipt of this, we ask that you confirm or cancel your appointment by replying either Y for Yes, or N for No. Alternatively you’re welcome to phone or come by the salon to confirm. In order to accommodate the needs of all of our valued clients, we need to follow a strict confirmation procedure. Mia Bella reserves the right to cancel unconfirmed appointments. We are a very busy salon & our time is valuable therefore regular 'no show' clients may be required to pay 50% non refundable deposits for future appointments.
Appointment time: First time clients, if possible, should arrive approximately 5-10 minutes early to fill out an initial client consultation form and any other necessary paperwork relevant to your treatment. Your appointment time has been especially reserved for you. At Mia Bella, we really appreciate clients arriving on time for their appointment. We are a busy salon and all treatments must start and finish on time. If you arrive late, your treatment time may not be extended. If you are running more than 10 or 15 minutes late for your appointment, we may need to reschedule as this will impact the time available for subsequent appointments. If you are pressed for time, don’t hesitate to let us know and we will do our best to accommodate your circumstance. From time to time our team may be running behind. We will always do our best to let you know in advance and to accommodate you if this is the case.
Cancelling your appointment: We appreciate it if cancellations are made at least 24 hours in advance of your appointment. If you do need to cancel, give us a call via phone or send us a private message on our Facebook page. If something unexpected comes up, we are more than happy for you to offer your appointment to a friend or family member in your place. Last minute cancellations will be considered as a No Show.
Medical concerns: If you are pregnant, have special medical concerns, physical ailments or disabilities, please be sure to advise our team at the time of booking in your appointment so that we can ensure your complete safety and enjoyment in our salon.
Mobile phones: We ask that mobile phones be kept on silent (and limited to emergencies), so as not to interfere with the treatment and the relaxing atmosphere for other clients.
Responsibility of children and personal items: For the comfort of all our clients, and due to safety considerations and limited space, we ask that children are accompanied by an adult at all times, and for safety reasons, do not play on the salon furniture or equipment. Please also note that personal items are the responsibility of the client at all times.
Gift vouchers: Gift vouchers can be purchased for a specific treatment, package or dollar value, and are valid for one year. Vouchers can be processed over the phone with credit card payment and emailed to the purchaser or to the recipient. We do not refund gift vouchers; they are non-transferable and not redeemable for cash or products. Gift vouchers risk part or full forfeit if less than the appropriate cancellation notice is given. When booking your appointment, please have your gift voucher number at hand and bring your voucher along with you to your appointment.
Payment methods: Payment for all services can be made by cash, EFTPOS, Visa and MasterCard. AMEX is not accepted.
Refund Policy: We gladly exchange or refund if the product has given your skin a visible reaction and you have informed your therapist within 24-48 hours, or if the product is different to that of the sample shown or given to you. We gladly exchange if the goods are damaged. We do not refund gift vouchers. When a skin treatment course is purchased although described by a particular therapist initially, it is not exclusive to them. If the therapist is not available at the time you want your next treatment, please note that any of the salon’s therapists are qualified to perform the purchased treatment.
Re-booking: We recommend rescheduling your next appointment on check-out to guarantee you get the time and date that works for you. During busy periods such as school holidays and in the lead up to Christmas, we can not always accommodate on the spot walk-ins.
Feedback: We ask that you communicate your specific expectations openly with your therapist before and during your treatment. Should you experience any discomfort or an adverse reaction to a product, please don’t be afraid to speak up and allow us to fix the problem to the best of our ability. Your satisfaction is our objective. We want all our clients to leave our salon 100% happy. If a solution could not be met and you are dissatisfied, please do not hesitate to speak with the salon owner. We are here to provide you with the best service and to make your experience a pleasant and enjoyable one. We want to hear from you! If you’re happy with your service, why not rate us on Facebook!